COVID-19 Response

Date May 5, 2020

How Wild West Voyages is handling Covid-19

…and how you can help!

Wild West Voyages continues a thoughtful, careful process in conducting its Moab adventure offerings with health and safety as a top priority. Our goal is to responsibly bring you the adventures you seek while doing our part to prevent the spread of Covid-19. This involves honoring current guidelines by the agencies that oversee our activities: CDC, Southeast  Utah Health Department, the Bureau of Land Management, and the State of Utah. Please support us in our efforts to adhere to these mandates, and above all to protect staff and guests to the best of our ability. This policy in enforced for all guests and staff REGARLESS OF  VACCINATION OR PREVIOUS INFECTION STATUS.

GENERAL CHANGES TO OUR ADVENTURE OFFERINGS:

  • All tours and shuttles are private charters (already a specialty of ours): we conduct one group at a time in each van, on each raft.
  • High Ropes Challenge Course is now open to mixed groups.
  • Rental check-in appointments are staggered both for your health and safety and to offer you the best service.

IN THE OFFICE AND STORE:

The cleanliness of our space and equipment has always been a priority. This has not  changed!

  • All staff and guests use hand sanitizer or wash hands with soap for 20+ seconds before entering the building or upon checking in for activities, at the wash station located at the front of our building.
  • Staff members conduct regular cleaning and disinfecting of commonly touched surfaces on the premises including counter tops, bathroom surfaces, doorknobs, light switches, phone and computer surfaces, clip boards and pens.

TRANSPORTATION:

  • Each staff member and guest must wash or sanitize hands immediately prior to entering a Wild West Voyages vehicle.
  • We ask that every non-vaccinated staff member or guest please wear a face covering while riding in the vehicle. If you do not have your own, we can provide a mask or you may purchase a bandana, buff, or mask from our store.
  • All vehicle interiors are cleaned after each group use.

HIGH ROPES CHALLENGE COURSE:

  • Ropes course staff always cleans and disinfects washes harnesses, lanyards, helmets, clips and carabiners after every use.
  • We ask that non-vaccinated guests wear face coverings during fittings and orientation, and according to personal comfort level while on the course.
  • Hand sanitizer will be available on the course.
  • Climbers are encouraged to thoroughly wash hands and face after their adventure! RENTAL GROUPS
  • We ask that you complete online waivers prior to checking in.
  • Please arrive on time for your check-in so that we may appropriately serve all guests at their appointment times.
  • We thoroughly clean all rental equipment after every use (we always have). • We thoroughly clean and dry all rafts, kayaks, and paddle boards after every use (we always have).

GUIDED RAFT, KAYAK, AND PADDLE BOARD TRIPS:

  • Check-in procedures have been updated to include a Covid-19 symptom and exposure checklist which all guests or their legal guardians will sign before participating. • All tours are private tours with only one reserved group per van/guide. See website for options and pricing.
  • Guests, drivers, and guides will follow transportation procedures outlined above. • Guests and guides are permitted but not required to wear face coverings while rafting on the water.
  • Hand sanitizer is available at all times on the river and during stops.
  • We thoroughly clean all boats and equipment after every use (we always have). YOUR ROLE:
  • Go with the flow! You are here to have fun and connect with the stunning canyon country and the Colorado River! This has not changed a bit.
  • It’s always a good idea to bring a personal supply of sanitizer or hand wipes. • As always, plan ahead and be prepared! Bring appropriate clothing, hat, skin protection and footwear for whatever the great outdoors may bring including strong sun, hot surfaces and change of weather. Check your specific activity confirmation for a list of what to bring!
  • As a guest we ask you to please do your best to help us in our endeavor to mitigate spread of the virus and keep folks safe.
  • Lastly, we are asking ANYONE, guest or staff member, who is feeling under the weather, has a fever, or has been around someone feeling sick to NOT ATTEND your activity, and to seek the proper medical counsel.

CANCELLATIONS:

  • Cancellation and refund policies are in force as described on our website and linked in guest confirmation emails. NO REFUNDS beyond what policy allows will be given for cancellations due to Covid. We encourage guests concerned with this potential to purchase trip insurance to cover their investment.
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Lovingly penned by Swirlin’ Eddy For Wild West Voyages